Returns & Exchanges

At Intelligentsia Coffee, we want you to be completely satisfied with your purchase; if you are unhappy with your coffee or merchandise, please reach out to us within 30 days for a resolution.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and a brief explanation of the issue to initiate a return or replacement request.

• 2.
  Evaluate Freshness

  Please note that while we cannot accept returns on roasted coffee due to its perishable nature, we will offer a replacement if the product is damaged or incorrect.

• 3.
  Prepare Merchandise

  For non-perishable items like brewing equipment or apparel, ensure the product is unused and in its original packaging before shipping it back to our warehouse.

• 4.
  Receive Credit

  Once your returned item is received and inspected, we will process a refund to your original payment method within 5 to 7 business days.